Terms and conditions of use

General Conditions, Privacy Policy, Cookies Policy

Legal warning

This website has been created by La Factoría de la Creatividad for informational purposes and for the personal use of users. Through this Legal Notice, it is intended to regulate the access and use of this website, as well as the relationship between the website and its users. At the same time, we want our clients to have greater transparency about their rights, our internal policies and procedures so that they maintain the trust they place in us.

The Factory of Creativity is a registered trademark. It has been 6 years since we began our work, and since then we have traveled a path that has allowed us to learn a lot and specialize in developing products adapted to the needs of our customers, who are both people who want unique and special items for their family or friends. ; such as companies that want to include a concept, a message or thanks for their employees.

We are a small family business where we design and manufacture products, we work every day to offer the best of ourselves to our customers. We are creative and flexible, open to listening to needs and capturing them in the best way in the materials we work with, glass, mdf and acrylics. And we are also very compliant. Proof of this is given by the opinions that most of our clients on Google and Facebook very kindly give us.

SEE OPINIONS OF OUR CLIENTS IN GOOGLE

THIS IS WHAT OUR CUSTOMERS SAY - YOUTUBE VIDEO

The images that appear in our store are entirely ours, they are real and correspond to products designed and manufactured here at La Factoría de la Creatividad. So we have all the copyrights, both on the images and on each and every one of the products that we exhibit, which we have been creating during our trajectory of these years.

We are here to serve you and listen to your needs!

We are a hyper-personalization alternative, this is the specialty of this house.

We maintain direct contact throughout the process of designing, manufacturing, shipping and delivering the products. Our customers are informed at all times how their orders are being processed.

By accessing this website, the following terms and conditions are accepted:

Access to this website is the sole responsibility of the users.

Simple access to this website does not imply the establishment of any type of commercial relationship between La Factoría de la Creatividad and the user.

Access and navigation on this website implies acceptance and knowledge of the legal warnings, conditions and terms of use contained therein.

The terms and conditions of this Legal Notice may vary due to changes in current regulations, or because La Factoría de la Creatividad establishes procedures that are more efficient with the aim of improving the quality of our products and increasing user/customer satisfaction. .

In compliance with the global regulations on Services of the Information Society and Electronic Commerce, the identifying data of the company is set out below.

Company name: The owner of the web domain is the brand: La Factoría de la Creatividad.

Registered office: Carrera 25 No.64-120 Barranquilla – Colombia Email: contacto@lafactoriadelacreatividad.com WhatsApp: +57 3022392838 - @lafactoriadelacreatividad on Facebook and Instagram.

VIDEO IT'S ALREADY 6 YEARS

PRICES AND CONDITIONS TO MAKE PURCHASES

In the Factoría de la Creatividad we have a showcase that shows photos and videos of the products we manufacture, with the corresponding prices in the currency applied in each country, as well as all the information that may be useful so that the client/user has a broad view of the articles, in such a way that you can appreciate all their details, and for this reason we indicate the materials, dimensions, finishes, an explanation of the use, utility and available customization options, among other aspects.

Users/customers who visit us can contact us by email, whatsapp or by phone to tell us about their ideas and request a quote, without any commitment, for example, for a variation of a product that is not published on the web, but which will surely be feasible. realize.

The products we offer are customizable, adaptable, transformable, to give it the look desired by users/customers and create unique products. Within the availability of materials that we have in stock.

The products are organized by sections, but there is also the option to search directly for the desired item. There are also filters to make the search for products more effective.

When requesting a product, we will always offer you the best option available to us so that your idea becomes a reality in the most optimal way possible.

BUYING IS VERY EASY!

Visit the store looking for the products you want,

When you find the item you are interested in purchasing, you will see the available options

Choose the characteristics you prefer such as: size, color, material, etc.

Add more customization details to give it the personal touch and expected look. As text, photography, logo, among others.

And that's it! The rest is to provide the data to deliver the order, choose the place of delivery that suits you best and pay.

As who says the client / user chooses the product 100% to his liking.

To buy the customer must register, the process is very simple and fast, just provide the necessary information to prepare the selected items and deliver them to the place you indicate.

During the design stage and always before manufacturing, close communication must be maintained to adjust all the customization details, until the product has the requested characteristics and the design is approved to continue manufacturing and subsequent shipment.

Being registered gives you the advantage that when you access your personal area My Account you can see your purchases, discount vouchers, personal data, contact with our team without having to search for this information in different places.

To pay for your purchases you can do it comfortably and safely through online payments. On the platform corresponding to the country in which you are located.

SHIPPING FORM AND COSTS

The shipment of the products is by postal mail, the orders can be received in the place of preference (home, work). We ship to almost all over the world. There are shipping policies according to each country. But we do have Fedex, as our best ally for product deliveries. The delivery time depends on the place selected for delivery, and is calculated at the time of placing the order. That is if it is necessary to take into account that the products are manufactured at the moment of receiving the order and have a design and elaboration time that is indicated in the description of the products, and depends on the size and level of complexity of the requested order.

RETURNS & EXCHANGES

At La Factoría de la Creatividad we are willing to solve any inconvenience that may arise in the purchase or delivery of our products, as quickly as possible.

And for this, users/customers can contact WhatsApp +57 3022392838 or email contacto@lafactoriadelacreatividad.com.

Also, you can Log in with your account and through the Contact Us section, send us a message.

In any case, if we would like to say that in 6 years that we have been working, we do not usually have returns, since we make sure to make the product with all the requested indications, we only manufacture with a previously approved design, and we have Fedex as our best ally for the delivery of products. All this guarantees that your order will arrive in the best conditions and within the expected delivery period.

SOME DOUBTS THAT MAY ARISE DURING THE PURCHASE PROCESS

What happens if you need to exchange an item?

Products may be exchanged when users/customers receive an item that is wrong, defective, damaged, due to improper handling by the carrier or for any other reason. In any of these cases, please contact us immediately by WhatsApp or by email, and we will give you the solution as the case may be.

Can I exchange or return a personalized product?

No, according to the law, goods made according to the specifications of the consumer/user or clearly personalized cannot be returned. However, at La Factoría de la Creatividad we do everything possible to exceed your expectations and offer you a product of the best quality; Through images we will show you models of the final product in the store, and in case we have doubts we will always contact you to prevent errors. And most importantly, we do not manufacture until you approve the design, according to the indications you have provided.

PRIVACY POLICY

FIRST, WE MAINTAIN OUR COMMITMENT TO ABSOLUTE CONFIDENTIALITY AND RESPECT WITH YOUR PERSONAL DATA AND WE RATIFY YOU THAT OUR ONLY PURPOSE IS TO PROVIDE YOU THE BEST PRODUCT OR SERVICE.

IT IS VERY POSITIVE THAT OUR CUSTOMERS HAVE GREATER TRANSPARENCY ABOUT THEIR RIGHTS, OUR POLICIES AND INTERNAL PROCEDURES SO THAT THEY MAINTAIN THE TRUST THEY HAVE PLACED IN US AS ALWAYS.

WHAT DO WE DO WITH THE PERSONAL DATA COLLECTED ON THIS WEBSITE?

The personal contact data collected is treated under absolute confidentiality and security in order to preserve and respect the privacy of users/customers who contact us through the web spaces of La Factoría de la Creatividad, always in accordance with the principles set forth in the Personal Data Protection Laws worldwide.

The personal data provided by the users/clients are incorporated into a data file, whose responsibility is the owner of the web domain and its purpose is to attend to the requests received for information, budget, sale of articles, shipping, among others. Similarly, La Factoría de la Creatividad may inform its users, eventually, by email about products that may be of interest to them.

The personal data of users/clients who contact La Factoría de la Creatividad will not be transferred or sold to third parties. We will have a relationship with the transport company, in case of sending the items by this means.

If there are commercial communications by email, the user/client will be informed in the same, that they can exercise their rights of access, rectification, cancellation and opposition. As indicated by the standards of Services of the Information Society and Electronic Commerce worldwide.

Each user/client of La Factoría de la Creatividad must give their consent in order to carry out the processing of personal data described in this Privacy Policy, and is therefore informed at the time these data are requested.

Every user / client of La Factoría de la Creatividad may at any time exercise their rights of opposition, access, rectification, cancellation of their personal data; sending an email to contacto@lafactoriadelacreatividad.com, indicating in the subject the reason for the communication. A letter may also be sent by post to the registered office of La Factoría de la Creatividad. The only requirement is to prove your identity.

The person responsible for the file in charge of processing personal data will adopt the necessary technical and organizational measures to guarantee the security of personal data and thus avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology. , the nature of the stored data and the risks to which they are exposed, whether they come from human action or from the physical or natural environment.

COOKIES POLICY

WHAT IS A COOKIE?

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way in which they use their equipment, they can be used to recognize to user.

Cookies are classified by types as follows:

Depending on the entity that manages them, in own or third-party cookies

Depending on the period of time they remain activated, in session or persistent cookies

According to its purpose, in technical, personalization, analysis, advertising, behavioral advertising cookies

WHAT TYPES OF COOKIES DOES THIS WEB PAGE USE?

lafactoriadelacreatividad.com uses its own and third-party cookies in order to facilitate navigation through the website and to be able to access the products and services offered on it. As well as, it uses third-party cookies (Google Analytics, social networks) in order to collect statistical information that allows us to analyze the behavior of users / customers who visit us.

Own cookies: These are those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.

Third-party cookies: These are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies.

We also use:

Technical cookies: These are those that allow the user to navigate through a web page, platform or application and the use of the different options or services that exist in it, such as, for example, controlling traffic and data communication, identifying the session, access restricted access parts, remember the elements that make up an order, carry out the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store content for dissemination videos or sound or share content through social networks.

Analysis cookies: These are those that, well treated by us or by third parties, allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered. For this, your browsing on our website is analyzed in order to improve the offer of products or services that we offer you.

HOW CAN I MODIFY THE COOKIES CONFIGURATION?

Each user/customer who browses this website can allow, restrict, block or delete the cookies installed on their computer by configuring the browser options installed on their computer, whether they are the cookies installed by lafactoriadelacreatividad.com or those of any another web page.

In each browser the operation is different, the "Help" function will show you how to do it. Below are the links where you can find more information about browser settings:

Chrome

firefox

internet explorer

Safari

In some cases it is necessary to install cookies so that the browser does not forget your decision not to accept them.

For any questions or queries about this cookie policy, do not hesitate to contact us through the email address contacto@lafactoriadelacreatividad.com